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shipping:


  • we use ups and usps. tracking info will be sent to you once the order is shipped.
  • we ship out 2 times per week. if there is a delay wth your shipment we likely are on a trip and will return shortly.
  • we don’t have any more info regarding tracking than you do.
  • if your tracking info says “in transit” but is taking longer than expected, all we can do is wait. it will be updated eventually. we cannot contact anyone to access more info about your shipment.

international shipping:


  • priced in us dollars and shipped via ups  or usps
  • usps first class is the cheapest option, but we recommend choosing usps priority or ups.  
  • please be aware that packages may be subject to delay and additional taxes and duties at the port of entry
  • once the package lands in the destination country/customs, it’s out of our hands. please be patient. 
  • please notify us if the pack has been returned to sender.
  • please include your phone number in the order. 

returns/warranty:

  • we accept returns for  packs with manufacturing defects:Any manufacturing defect needs to be brought to our attention within 30 days of receiving the pack.  
  • unused product return claims must be made within 3 days of receiving the product.  
  • we do not do exchanges.
  • if we see multiple pack returns from you we will likely block future orders ︎

repairs:


  • we don’t offer repairs.
  • if your pack has an issue after the first 30 days, we encourage you to get it repaired locally. 
  • please understand things will wear out over time. stitches can come undone.  do your best to take care of your gear and get it fixed as needed.

media:    

instagram
youtube
newsletter

emails:


  • RULE #1 is BE NICE ☮. we’re hikers just like you. if something’s up with your order we’ll make sure it’s fixed.
  • if you’ve sent us an email and this page doesn’t answer your questons, please send a second email.
  • we answer emails 2-3 times per week.. and sometimes we’re out on trips. Please be patient.

production updates:


  • please refer to the estimates listed at the bottom of each product box for future batches of packs. 
  • if we do not have any info listed we are not sure when it will be available again. 
   


if you have any questions, please contact us at general@palantepacks.com

LOREM IPSUM