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shipping:


  • we use ups and usps. tracking info will be sent to you once the order is shipped.
  • we ship out 2 times per week. if there is a delay wth your shipment we likely are on a trip and will return shortly.
  • we don’t have any more info regarding tracking than you do.
  • if your tracking info says “in transit” but is taking longer than expected, all we can do is wait. it will be updated eventually. we cannot contact anyone to access more info about your shipment.

international shipping:


  • priced in us dollars and shipped via ups  or usps
  • usps first class is the cheapest option, but we recommend choosing usps priority or ups.  
  • please be aware that packages may be subject to delay and additional taxes and duties at the port of entry
  • once the package lands in the destination country/customs, it’s out of our hands. please be patient. 
  • please notify us if the pack has been returned to sender.
  • please include your phone number in the order. 

exchanges:

  • if you ordered the wrong size and want a different size there are two options:
    • if the desired pack is in stock: email us for a return, send the pack back and then order the new one. we will refund the original order upon receiving it from you.
    • if the desired pack is not in stock: email us to see if we have any left from the batch and we will see what options we have for you.

returns:


  • email us to return unused products within 2 weeks of receiving your order.
  • we do not accept returns on products marked “all sales final”

warranty:
   
    manufacturing defects 

  • we take full responsibility for manufacturing defects. reach out out to us and we will send you a replacement pack asap at no charge to you.
  • examples of manufacturing defects: ice axe loop caught in the wrong seam, elastic shock cord not secured properly, misplaced or missing bartacks, incorrect buckle placement, etc.

    wear and tear 
  • we expect your pack to last your full thru hike. reach out to us if there is an issue that renders your pack unusable and we will look over what is happening. we will often replace the pack if it seems to be used under under normal circumstances encountered while hiking. (replacements may not match your original order, as they are inventory dependent)
  • we issue partial refunds for smaller issues with your pack that do not necessarily render it unusable. the amount will depend on the defect. 
  • examples of partial refunds: failures that do not affect the overall structural integrity of the pack, elastic shock cord tearing or coming out of seam, stitches tearing due to improper sewing, non widespread delamination, issues that can be repaired relatively easily, etc. 
  • we do not accept returns or warranty on packs that have been replaced. 


    repairs 

  • we don’t offer repairs.
  • please understand that this pack will not last a lifetime under heavy use. we have tested and used these packs extensively and deem them sufficiently durable for thru hiking.

media:    

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newsletter

emails:


  • please be nice ☮. we’re hikers just like you. if something’s up with your order we’ll make sure it’s fixed.
  • we answer emails 2-3 times per week.. and sometimes we’re out on trips.

production updates:


  • please refer to the estimates listed at the bottom of each product box for future batches of packs. 
  • if we do not have any info listed we are not sure when it will be available again. 
   


if you have any questions, please contact us at general@palantepacks.com

LOREM IPSUM
ultra weave
uhmwpe


  • Below is an email that we received from our fabric rep who introduced us to Ultra Weave. It breaks down all of the main points and compares it to DCF. Please note that he is referring to the 200 denier version, while the desert pack uses mostly the 400d w/ some 800d. The next batch of V2s will be made from the 200d Ultra Weave.



    Please see full detail below, the ‘Cliff Notes’ version is:

    At the same weight,

    200 Ultra has 3X the UPE content as DCH50

    200 Ultra has 3X the tear strength as DCH50

    200 Ultra has 7x the abrasion resistance as DCH50


    Comparison between EPL Ultra / and DCF

    Face fabric: outside of pack:
      • The EPL Ultra face is woven 200d, 400d or 800d UHMWPE (Ultra High Molecular Weight Poly Ethylene) also called Dyneema or Spectra.  UHMWPE was originally branded as Dyneema by DSM and  Spectra by Honeywell.  Once the patent ran out on the manufacturing process, un-branded UHMWPE fiber started entering the market about 20 years ago.  Now virtually all sail, kite and rope companies use un-branded UHMWPE as the technical properties are very close to Dyneema/Spectra but at a fraction of the cost.  Woven UHMWPE has excellent abrasion resistance, and the EPL200 Ultra registers 3800 cycles on the Taber D3884 abrasion test -- about double 500d Cordura.
      • The DCF face is 50d or 150d woven polyester, which is laminated to .25mil polyester film, then laminated to the DCF.  This is because the glue/fiber matrix that is the core of DCF is very strong and tear resistant, but weak in abrasion.  This is a relatively light solution to the abrasion problem, but unfortunately 50d and 150d woven polyester are also not great in abrasion: only 500 cycles on the Taber test.  For reference, the 50d is the backing used for most Xpac fabric, not used on the face.
    1. Backing fabric: inside of pack:
      • The 200 Ultra backing is .5mil (.5oz) recycled polyester film.  This is laminated to the Ultra weave for waterproofness and bias stability.
      • DCF/DCH50: the backing is the spread Dyneema composite core.
    2. Technical properties comparison between EPL200 Ultra 3.5oz, and DCH50 3.5oz (the most popular DCF style used for packs)
      • UHMWPE content by weight, as % of the laminated fabric:
        1. DCH50: 20%
        2. 200 Ultra: 60%
      • Tear strength:
        1. DCH50: 43 lbs. warp; 43 lbs. fill
        2. 200 Ultra: 103 lbs. warp; 133 lbs. fill
      • Taber abrasion test:
        1. DCH50: 500 cycles
        2. 200 Ultra: 3800 cycles   
      • Waterproof:
        1. DCH50: yes
        2. 200 Ultra: yes
    3. Technical properties comparison between EPL400 Ult

      ra 4.65oz, and DCH150 5.0 oz:
      • UHMWPE content by weight, as % of the laminated fabric:
        1. DCH150: 14%
        2. 400 Ultra: 60%
      • Tear strength:
        1. DCH150: 55 lbs. warp; 55 lbs. fill
        2. 400 Ultra: 114 lbs. warp; 118 lbs. fill
      • Taber abrasion test:
        1. DCH150: 500 cycles
        2. 400 Ultra: 7600 cycles   
      • Waterproof:
        1. DCH150: yes
        2. 400 Ultra: yes


    Some people have asked about the laminating quality of the Ultra fabric, as they know it is hard to stick to the UHMWPE fiber.  Here’s some info you can share with your customers:

    We tested the 400d version, which is in the new Pa’lante packs:
    1. We first put a bag made with Ultra 400 outside for 12 hours at -12C (10F).
    2. The bag was scrunched-up into a ball, then smoothed out: no delamination.
    3. The fabric was then put in washing machine for a 40 minute cycle:, fill/agitate/spin/fill/agitate/spin: no delamination.
    4. The Ultra 400 was then machine dried for 1 hour at high heat: after checking, no delamination.

    For reference, there are not many laminated pack fabrics that can pass these tests; certainly not X-Pac which has nylon face fabric laminated to polyester backing.