warranty:
manufacturing defects
- we take full responsibility for manufacturing defects. reach out out to us and we will send you a replacement pack asap at no charge to you.
- examples of manufacturing defects: ice axe loop caught in the wrong seam, elastic shock cord not secured properly, misplaced or missing bartacks, incorrect buckle placement, etc.
wear and tear
- we expect your pack to last your full thru hike. reach out to us if there is an issue that renders your pack unusable and we will look over what is happening. we will often replace the pack if it seems to be used under under normal circumstances encountered while hiking. (replacements may not match your original order, as they are inventory dependent)
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we issue partial refunds for smaller issues with your pack that do not necessarily render it unusable. the amount will depend on the defect.
- examples of partial refunds: failures that do not affect the overall structural integrity of the pack, elastic shock cord tearing or coming out of seam, stitches tearing due to improper sewing, non widespread delamination, issues that can be repaired relatively easily, etc.
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we do not accept returns or warranty on packs that have been replaced.
repairs