Info
about
• pa’lante is a spanish phrase meaning onward or to go forward
• pa’lante was founded in 2016 by andrew bentz and john zahorian
• since 2020 pa’lante has been owned and operated by andrew
• andrew designs and prototypes everything we make in salt lake city, utah
• andy gohlich runs our operations out of bishop, california
manufacturing history
• in 2016 we started out by making a couple small batches of about 100 simple packs in a basement in utah
• in 2017 we found a factory in arizona and made our first batch with them. we used this factory until early 2020
• 2020-2021 we made our packs with a small team we trained in ogden, utah
• 2021-present we make most packs in vietnam, most apparel in china, and some small batches with the ogden team
• our end goal has always been to use high end factories in asia for their sewing expertise, quality control, and proximity to the high end technical fabric mills we work with. in our experience these factories are much more dialed than domestic operations
• we are a small team (2 ppl). outsourcing manufacturing lets us spend our time designing and testing rather than running a factory
• we price our products with the most reasonable margins possible based on the cost per unit that we are charged by our factories
warranty
• our warranty policy applies only to packs purchased within the past 2 years
manufacturing defects
• we take full responsibility for manufacturing defects. reach out out to us if you think your pack is defective and in most cases we will send you a replacement pack asap at no charge to you
• examples of manufacturing defects: ice axe loop caught in the wrong seam, elastic shock cord not secured properly, misplaced or missing bartacks, incorrect buckle placement, etc
• warranty replacements are inventory dependent and may not match your original pack's color/fabric
wear and tear
• we expect your pack to last your full thru hike. reach out to us if there is an issue that renders your pack unusable and we will look over what is happening
• please understand that all outdoor gear has a lifespan and that these packs will not last your entire lifetime under heavy use. we have tested and used these packs extensively and deem them sufficiently durable for thru hiking
• things we don’t cover under warranty: broken buckles, fabric tears unrelated to stitching issues, zippers, slight seam creep from sustained heavy use, non-catastrophic torn seams, and partial delamination following heavy use
• we do not provide warranties or accept returns for replacement packs
• we do not provide warranties for any packs purchased from the 'b-grade/sample packs' page
repairs
• we don’t offer repairs. we encourage diy repairs, seeking out a local repair service like a tailor or bagmaker, or outdoor gear repair services like mountain soles or rainy pass
• preventative maintenance goes a long way with our laminate fabrics. if you notice any separation between the internal film and the outer fabric, repair tape can be used to limit the spread or to patch spots where the internal film has come off entirely
• broken buckles etc: replacement buckles and other small parts are available for purchase under parts & accessories
emails
• check out our other info pages for materials, pack features, shipping etc
• we generally try to respond to emails within a week
• we do not do any custom work
• for further questions contact us at general@palantepacks.com
• please be nice ☮ we’re hikers just like you. if something’s up with your order we’ll make sure it’s fixed. we will not respond to aggressive emails
